Last Updated: May 11, 2026
This Mobile App Privacy Policy explains how Progressive Ozark Bank (“Progressive Ozark Bank,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use the Progressive Ozark Bank mobile application (the “App”) and related services (the “Services”).
This policy applies only to information collected through the App. It supplements our general Consumer Privacy Notice and other disclosures provided pursuant to applicable financial privacy laws, including the Gramm‑Leach‑Bliley Act (GLBA). Where those notices apply, they govern.
1. Who We Are and Our Service Providers
The App is operated by Progressive Ozark Bank and supported by third‑party service providers that help us deliver mobile banking services, including our core banking, mobile banking, payment processing, and fraud prevention partners. These providers may process information solely on our behalf and subject to confidentiality and security obligations.
2. Information We Collect
A. Information You Provide
When you use the App, we may collect personal information that you choose to provide, including:
Identification and contact information, such as name, mailing address, email address, and phone number
Authentication and account information, such as usernames, passwords, and account identifiers
Government-issued identifiers, including Social Security number, when required for account setup, verification, fraud prevention, or legal compliance
Financial and transaction information, such as account numbers, card information (if applicable), transaction history, transfers, bill payments, deposits, and statements
Customer service communications, including messages or information you submit when contacting us for support
B. Information Collected Automatically
When you use the App, we and our service providers may automatically collect limited technical information necessary to operate and secure the App, including:
Device and system information, such as device model, operating system version, app version, language settings, mobile carrier, and IP address
App usage information, such as screens accessed, features used, access times, and session duration
Security and diagnostics information, used solely to maintain functionality, troubleshoot issues, and protect accounts
We do not use third‑party analytics or crash‑reporting software for tracking or advertising purposes.
C. Information from Third Parties
To provide banking services and comply with legal obligations, we may receive information from third parties, including:
Core banking and payment processing systems
Identity verification and fraud prevention services
Consumer reporting agencies, where permitted or required by law
Regulatory and governmental authorities
D. Device Permissions (Optional)
Certain App features require device permissions, which you may enable or disable at any time in your device settings:
Camera and photos/files (for functions such as mobile check deposit)
Location services (used only for security and fraud prevention purposes)
Notifications (for account alerts and security messages)
Biometric authentication (such as Face ID or fingerprint)
Biometric data is processed entirely by your device. Progressive Ozark Bank does not collect, store, or receive biometric identifiers.
3. How We Use Information
We use personal information collected through the App to:
Provide, operate, and maintain mobile banking services
Authenticate users and secure accounts
Process transactions and maintain required records
Detect, prevent, and respond to fraud or unauthorized activity
Communicate account‑related, security, and service messages
Provide customer support and respond to inquiries
Comply with applicable laws, regulations, and legal processes
We do not use App data for third‑party advertising or targeted marketing.
4. How We Share Information
We do not sell personal information.
We may share personal information only as follows:
A. Service Providers
We may share information with trusted third‑party service providers that perform services on our behalf, such as:
Core banking and payment processors
Mobile and online banking technology providers
Fraud detection and identity verification vendors
These providers are authorized to use personal information solely to perform services for us and are required to safeguard it.
B. Legal and Regulatory Purposes
We may disclose information when required or permitted by law, including to:
Comply with legal obligations or lawful requests
Respond to subpoenas or regulatory inquiries
Protect the rights, property, and safety of the Bank, our customers, or others
Prevent fraud or security threats
5. Tracking and Advertising
The Progressive Ozark Bank mobile application:
Does not track users across other companies’ apps or websites
Does not use data for targeted advertising
Does not share data with third parties for advertising purposes
6. Your Choices and Controls
A. Managing Permissions
You may control App permissions (such as location, camera, or notifications) through your device settings. Disabling certain permissions may limit functionality.
B. Communications Preferences
Promotional emails (if applicable): You may opt out using the unsubscribe link or by contacting us
Account and security communications: Certain messages, such as fraud alerts or legally required notices, may still be sent
C. Access, Correction, and Updates
You may review and update certain account information through the App. For additional requests, please contact us using the information below.
7. Data Deletion and Account Closure
You may request deletion of certain personal information by contacting Progressive Ozark Bank.
How to submit a deletion or account‑closure request:
Email: customerservice@progressiveozarkbank.com
Mail: Progressive Ozark Bank, PO Box 279, Salem, MO 65560
Due to federal and state banking laws, certain records — including transaction history, identity verification records, and compliance documentation — cannot be deleted and must be retained for legally required periods.
8. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information.
Data transmitted through the App is encrypted in transit using industry‑standard security protocols
Access controls and monitoring measures are used to protect sensitive financial information
No system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide banking services
Comply with legal, regulatory, and record‑retention obligations
Resolve disputes and prevent fraud
When information is no longer required, it is securely destroyed or anonymized in accordance with our policies and applicable law.
10. Children’s Privacy
The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
11. External Links
The App may contain links to third‑party websites. We are not responsible for the privacy practices of those sites and encourage users to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Updated” date and posted within the App or on our website.
13. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: customerservice@progressiveozarkbank.com
Mail:
Progressive Ozark Bank
PO Box 279
Salem, MO 65560